Frankston City Council satisfaction has reached its highest level since the annual community survey began, with residents also reporting stronger confidence in Council services, governance and community safety.
The 2026 Annual Community Satisfaction Survey recorded overall satisfaction at 7.2 out of 10, up 0.2 points from last year.
The independent survey involved 800 Frankston City residents.
Frankston City Mayor Sue Baker said the results showed residents were recognising improvements across the municipality.
“These results tell us that residents can see the difference being made across Frankston City,” Cr Baker said.
“They are telling us they feel better served by Council, more connected to decision-making and more confident in the direction our city is heading.”
Cr Baker said Council had continued to advocate for the community, invest in local services and facilities, improve customer service and strengthen community engagement.
She said residents were also being given more opportunities to influence decisions affecting their community.
Customer Service Records Highest Satisfaction Score
Customer service produced the strongest individual result, reaching a record 8.3 out of 10.
Satisfaction with Council services and facilities increased to 8.1, while planning and development reached 7.9.
Other results included:
- Governance and leadership: 7.6
- Trust and confidence in Council: 7.6
- Advocacy, lobbying and representation: 7.6
- Community consultation and engagement: 7.5
- Efforts to improve Frankston City’s image and reputation: 7.8
Frankston Community Safety Perceptions Improve
The survey also recorded a significant improvement in community safety perceptions across Frankston City.
Residents reported feeling safer in public spaces, while concern about crime and safety issues declined substantially compared with 2025.
Council said perceptions of safety reached their highest level since records began, citing its investment in community safety initiatives, advocacy and partnerships.
Frankston City Council CEO Tennille Bradley said the findings would also help identify areas requiring further attention.
“Importantly, the results also help us identify where we need to continue improving,” Ms Bradley said.
“Community feedback plays a critical role in shaping our priorities and ensuring we continue to deliver the services, infrastructure and support our residents expect.”
Ms Bradley said feedback from residents helped shape Council priorities, advocacy and decision-making.
Bolam Urges Continued Focus on Safety
Former mayor and current councillor Kris Bolam welcomed the result while acknowledging staff who contributed to Council’s performance during the period leading up to the survey.
Cr Bolam paid tribute to “various key staff now departed from Frankston City Council” who he said had “greatly shaped” the result.
He also cautioned against complacency, particularly around community safety.
“While everyone who contributed should be proud of such an excellent achievement, it shouldn’t be an occasion to take the foot off the pedal.”
“One area that continues to warrant sustained attention is perceptions of community safety, which have remained an identified area for improvement over several consecutive years.”
“That should continue to be a priority for Council and indeed the Victorian Government.”
The 2026 Annual Community Satisfaction Survey was conducted independently and surveyed 800 Frankston City residents in person.
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