FRANKSTON – Frankston City Council will transition to a shared delivery model for its Community Care services from 30 June 2026, aiming to balance community wellbeing with financial sustainability.
The shift means Council will continue delivering key programs such as Meals on Wheels, Group Social Support (Outings Program), and the fully funded Community Transport Service, while other care services will be managed by external providers.
Mayor Kris Bolam JP said the decision follows “extensive community consultation” and aligns with national aged care reforms that have prompted more than 25 councils across Australia to review their roles in direct service delivery.
“Clients can be assured there are no immediate changes,” Mayor Bolam said.
“While some councils have exited all service provision, Frankston City Council remains deeply committed to safeguarding essential programs like Meals on Wheels, while ensuring our city continues to deliver quality services and facilities for residents of all ages, abilities and interests.”
Council said the move will help eliminate the current Meals on Wheels waiting list and expand capacity for social outings, with three dedicated buses set to transport more clients from mid-2026.
Responding to Changing Funding Models
The transition comes as federal aged care reforms alter how services are funded and delivered, focusing on client choice, dignity, and transparency.
Mayor Bolam said the changes are also about managing the increasing funding gap councils face under the current system.
“The current funding model no longer covers the true cost of delivering these services, leaving local councils to fill the gap,” he said.
“For Frankston, that means ratepayers are funding a growing shortfall each year, a position that’s not financially responsible or sustainable over the long term.”
Council said the shared model will ensure ratepayer funds are directed “where they deliver the greatest benefit,” while maintaining critical support for vulnerable residents.
New Advocacy and Navigation Service
To help residents navigate the evolving aged care system, Council will launch a Community Care Advocacy and Navigation Service in April 2026. The service will assist older residents and their families in understanding their options and connecting with suitable providers.
All clients and staff have been notified of the upcoming changes. A Community Care Transition Team has been established to support affected staff with redeployment and training opportunities, and to guide clients through the process.
“This decision allows us to protect what matters most – keeping people connected, supported and cared for close to home – while ensuring our city’s resources are managed responsibly,” Mayor Bolam said.
For further information, residents can contact the Community Care Transition Team on (03) 9784 1818 or email CommunityCareConnect@frankston.vic.gov.au.
More details are available at frankston.vic.gov.au/communitycare.
