Struggling with Utility Bills? Here’s How Victorians Can Get Help

Victorians struggling with overdue electricity, gas, or water bills may be eligible for the Utility Relief Grant Scheme, offering up to $650 per utility. Find out who qualifies and how to apply.

If you’re finding it tough to keep up with electricity, gas, or water bills, you’re not alone. Many Victorians are feeling the pinch, but there’s good news—the Utility Relief Grant Scheme (URGS) is here to help. This government program offers one-off payments to eligible households who are struggling to pay their overdue bills due to financial hardship.

What is the Utility Relief Grant Scheme?

The URGS is designed to support Victorians who are going through a rough patch. Whether it’s due to job loss, illness, or an unexpected expense, this grant can provide up to $650 per utility (electricity, gas, or water) to help cover overdue bills. The best part? The money is paid directly to your provider, so you don’t have to worry about handling the payment yourself.

Who Can Apply?

You may be eligible if:

  • Your name is on the utility bill
  • You have an overdue amount
  • You’re struggling to pay because of a temporary financial crisis
  • You have little to no savings or other financial support

The grant is available to both renters and homeowners, and you don’t need to be on Centrelink to apply—though having a concession card may help.

How to Apply

Applying is pretty simple. Just follow these steps:

  1. Call your utility provider (electricity, gas, or water) and ask about the Utility Relief Grant Scheme.
  2. They’ll send you an application form—some providers let you apply online.
  3. Fill out the form and provide some details about your financial situation.
  4. Submit your application and wait for approval.

If you qualify, the grant will be applied directly to your overdue bill.

More Support is Available

If you’re struggling with ongoing bills, don’t hesitate to ask your provider about other options. Many offer payment plans, energy concessions, and financial counselling services to help you stay on top of things.

For more details on the Utility Relief Grant Scheme, visit the Department of Families, Fairness and Housing website.

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